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Privacy Policy

Last Updated: December 6, 2025

1. Introduction

Manuflow (“we”, “us”, “our”) provides financial analytics, cost tracking, and multi-channel integrations for online sellers. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and integrations (the “Service”).

By accessing our Service, you agree to the practices described in this Policy.

2. Information We Collect

We collect information necessary to operate and improve our Service:

A. Personal Information

  • Name
  • Email address
  • Contact information
  • Business profile information you submit

B. Business & Financial Data

This includes the data you authorize us to access, such as:

  • Orders
  • Products
  • Fees
  • Payout reports
  • Transaction summaries
  • Cost inputs you manually add

We do not collect or store sensitive payment details such as credit card numbers.

C. Technical Information

Collected automatically:

  • IP address
  • Browser type
  • Device information
  • Usage logs
  • Cookies and tracking preferences

D. Integration Data

When you connect third-party platforms, we collect the data needed to perform analytics. These may include (as examples):

  • E-commerce platforms (e.g., Shopify, Etsy, Amazon, eBay, WooCommerce, Walmart, TikTok Shop, etc.)

Etsy API Integration Notice:

When you connect your Etsy shop via OAuth, we access your Etsy data (such as orders, listings, and transactions) strictly to provide the analytics, cost tracking, and profit calculation services you request. We do not use, share, or sell this data beyond the authorized scope necessary to provide the Manuflow service.

We only access data you explicitly authorize during the integration process.

3. How We Collect Information

  • Directly from you when you register or add data
  • Automatically via cookies and analytics
  • From integrations when you connect third-party platforms
  • From customer support interactions

4. How We Use Your Information

We use the collected data to:

  • Provide and maintain the Manuflow Service
  • Calculate analytics, costs, payouts, COGS (Cost of Goods Sold), and reports
  • Sync platform data
  • Improve features, performance, and user experience
  • Send service-related notifications
  • Provide support
  • Fulfill legal obligations and prevent fraud

Aggregated Data: We may create anonymized or aggregated datasets for research or statistical use — this does not identify you.

E. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract: To fulfill our terms of service (e.g., tracking your costs).
  • Consent: When you explicitly agree (e.g., newsletter signup, Etsy integration).
  • Legitimate Interest: To improve our security and services.
  • Legal Obligation: To comply with tax or financial regulations.

5. Sharing Your Information

We do not sell personal data. We may share data with:

A. Service Providers

Trusted third parties assisting with:

  • Hosting
  • Cloud storage
  • Analytics
  • Payment processing
  • Email delivery
  • Customer support

B. Connected Integrations

When you authorize an integration (e.g., Shopify, Etsy), we send or sync data necessary for that connection.

C. Legal Requirements

If required by:

  • Law
  • Court order
  • Government request
  • To protect our rights and security

6. Data Security

We use industry-standard security measures including:

  • SSL encryption
  • Secure cloud infrastructure (AWS)
  • Access controls
  • Regular monitoring

However, no method of internet transmission is 100% secure.

7. Your Rights

Depending on your region (GDPR, CCPA, etc.), you may request to:

  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Export your data
  • Restrict processing
  • Opt-out of marketing emails

Contact: privacy@getmanuflow.com

8. Cookies & Tracking

We use cookies to:

  • Keep you logged in
  • Remember preferences
  • Measure site performance
  • Analyze usage

You can disable cookies in your browser, but some features may not work properly.

9. Data Retention

We retain your data only as long as necessary to:

  • Provide the service
  • Maintain your account
  • Meet legal obligations

If you delete your account, we remove or anonymize your data unless legally required otherwise.

10. Changes to This Policy

We may update this Privacy Policy. Significant changes will be notified through email or website notices.

11. Contact Us

Privacy Questions: privacy@getmanuflow.com

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